我们回顾了《哈佛商业评论》过去一年中的想法、洞见和**的做法，让读者们能实时接触推动当今商业发展的最前沿、最有影响力的思想。本书的作者可谓大师云集，如迈克尔•波特和丹尼尔•卡内曼，书中举例的公司也都是世界五百强中的佼佼者，如宝洁公司和Adobe公司。

本书将启发你：

• 重新考虑客户一直光顾的原因

• 打造传递清晰信息的可视化

• 评估颠覆性变化将多快降临到你所在的行业

• 让员工可以自由打破规则以提高参与度

• 了解什么是区块链，以及它是如何影响你所在的行业的

• 通过加速研究和开发过程让产品更快地到达客户手上

这本文章集包括：A.G. Lafley 和 Roger L. Martin合写的《被高估的客户忠诚度》、Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, 和 Tom Blaser四人合写的 “Noise: How to Overcome the High, Hidden Cost of Inconsistent Decision Making”、 Scott Berinato的《切实可行的可视化》、Ron Adner 和 Rahul Kapoor的《正确的技术 错误的时间》、Michael E. Porter 和 Robert S. Kaplan的《如何支付医疗费用》、Peter Cappelli and Anna Tavis的《绩效管理改革》、Francesca Gino的《让员工叛逆》、Frank Dobbin和Alexandra Kalev的《升级多样性项目》、Joan C. Williams的《大多数人所不了解的美国工人阶级》、Marco Iansiti和Karim R. Lakhani的《区块链的真相》，以及Steven Prokesch的“The Edison of Medicine”。

We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Michael E. Porter to Daniel Kahneman and company examples from P&G to Adobe, this volume brings the most current and important management conversations to your fingertips.

This book will inspire you to:

• Reconsider what keeps your customers coming back

• Create visualizations that send a clear message

• Assess how quickly disruptive change is coming to your industry

• Boost engagement by giving your employees the freedom to break the rules

• Understand what blockchain is and how it will affect your industry

• Get your product in customers' hands faster by accelerating your research and development phase

This collection of articles includes "Customer Loyalty Is Overrated," by A.G. Lafley and Roger L. Martin; "Noise: How to Overcome the High, Hidden Cost of Inconsistent Decision Making," by Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser; "Visualizations That Really Work," by Scott Berinato; "Right Tech, Wrong Time," by Ron Adner and Rahul Kapoor; "How to Pay for Health Care," by Michael E. Porter and Robert S. Kaplan; "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "Let Your Workers Rebel," by Francesca Gino; "Why Diversity Programs Fail," by Frank Dobbin and Alexandra Kalev; "What So Many People Don’t Get About the U.S. Working Class," by Joan C. Williams; "The Truth About Blockchain," by Marco Iansiti and Karim R. Lakhani; and "The Edison of Medicine," by Steven Prokesch.